With the recent cold weather from "the Beast from the East", we have had a number of maintenance calls from tenants with boiler breakdowns. Whether you are a tenant or a homeowner, one of the most common issues has been a frozen condensate pipe. The condensate pipe is located outside. Watch this British Gas video for the quick fix.
https://www.youtube.com/watch?sns=em&v=9tWUv7oHXOs&app=desktop